Salary: £34,000 - 74,000 per year Requirements: Proven experience in a 3rd Line Support role Strong knowledge of networking, hardware, and software troubleshooting Experience with Windows Server and Active Directory Familiarity with virtualization technologies (e.g., VMware, Hyper-V) Excellent communication skills and customer service orientation Relevant IT certifications (e.g., MCSE, CCNP) are a plus Responsibilities: Provide expert 3rd line support to our clients Collaborate with the IT field team to troubleshoot and resolve complex issues Manage escalated service desk tickets and ensure timely resolution Document solutions and contribute to knowledge base improvements Assist in the implementation of new technologies and upgrades Participate in on-call support rotations when necessary Technologies: Active Directory Hardware Hyper-V Support VMware Windows More: We are Oscar Technology, a dynamic firm partnering with a leading Managed Service Provider near Stratford-upon-Avon. We offer a competitive salary range of £40,000-£50,000 and are looking for a skilled 3rd Line Support Engineer to enhance our service desk services. Join our collaborative team and be part of a supportive work environment where your expertise will be valued. last updated 19 week of 2026