Based at sites across, London Victoria, Gatwick and Uckfield
£40,000 per annum plus company car
We are seeking a Cleaning Account Manager to join our Transport team, overseeing the seamless 24/7 operation of a large-scale rail contract.
You will lead a team of over 100 staff, including supervisors and operatives, ensuring that the cleaning standards across 11 stations and depots are consistently met and upheld to the highest level. Every day will bring new challenges, and you\'ll leverage your exceptional interpersonal skills to guide, support, and develop your team.
As a Cleaning Account Manager you’ll be:
* Building and maintaining strong relationships with clients, ensuring high levels of satisfaction for all involved.
* Ensuring the consistent quality of service delivery, with a focus on inclusivity and customer needs.
* Managing ad-hoc and regular activities such as projects, reports, and audits, supporting the Operations Manager as required.
* Leading contract and specification review meetings with clients
* Ensuring compliance with Health & Safety procedures and legislation,
* Identifying opportunities for continuous improvement, cost savings, and growth, while ensuring that all perspectives are valued and considered.
As a Cleaning Account Manager you’ll have:
* Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
* Experience in financial forecasting, budgeting, and analysis
* A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
* Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
* A full driving license and the ability to travel to various sites as required - occasional nights required.
What we offer you
* Employee Ownership – You are part of our success!
* 33 days holiday (including bank holidays)
* Company sick pay
* Maternity and paternity leave support
* 24/7 GP access, plus mental health, wellness, financial, and legal support
* Two paid volunteering days per year – Give back to a cause that matters to you
* Exclusive perks and discounts – More than 250 deals available
* Ongoing training and development – From apprenticeships to leadership programs
* Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
* Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help...
Please note: Security clearance (DBS), drug and alcohol testing is required for this role.
Qualifications
Key Qualifications
* Management Qualification
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