Front of house receptionist needed for 16 hours per week over 3 days, with responsibilities including all administration tasks, promoting the practice's services, creating a positive image, welcoming and advising prospective patients, and understanding their needs to signpost them appropriately.
Requirements include strong listening, communication, presentation, and social skills, an outgoing personality, and the ability to handle different personalities. Experience with System One or similar IT systems is preferable.
Main duties of the job
* Be a role model for practice delivery
* Maintain excellent communication skills and a professional attitude
* Promote health awareness and access through word-of-mouth marketing
* Encourage feedback via surveys, NHS choices, and other media
* Follow practice policies and safe working procedures
* Adhere to workstation risk assessments
* Be flexible to meet operational needs
* Keep training and annual refreshers up to date
About us
Laurbel Surgery is a small, friendly GP practice serving Bilton and surrounding villages for over 30 years, currently undergoing an extension.
Job responsibilities
Manage front of house duties, including courteous patient interaction in person and via telephone, and perform administrative tasks to support efficient reception services and clinical staff.
Communicate effectively with patients, staff, and healthcare professionals.
Person Specification
Experience
* Knowledge of System One
* Experience in an NHS reception team
Disclosure and Barring Service Check
This post requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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