Location: Cheam
Salary: £25,000 - £26,500 P/A
Hours: Monday – Friday, 8am – 6pm (one Saturday per month on a rota basis, with optional overtime available until 8pm)
Job Type: Full time, Fixed Term Contract (6 months)
Job Description
Nuco Solutions are recruiting for a Customer Service Operative to join a busy call centre team, working on domestic gas service contracts.
This is a great opportunity for someone with strong communication skills and a passion for providing outstanding customer service. You’ll be working as part of a supportive and professional team, ensuring both customers and engineers receive a friendly, efficient, and high-quality experience every time.
Main Responsibilities
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Deliver exceptional standards of customer service and ensure all interactions meet “right first time” standards
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Handle inbound and outbound calls from customers, engineers, and clients
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Plan and manage engineers’ daily schedules and appointments
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Book and manage service appointments in line with contract requirements
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Approve engineers’ timesheets and support diary management
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Monitor and action escalation reports
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Provide administrative support to the gas department as needed
Requirements
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Ability to work effectively in a busy, fast-paced environment
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Calm and professional approach when handling challenging calls
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Excellent verbal and written communication skills
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Previous experience in a call centre or customer service environment (preferred)
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Experience within the gas or home maintenance industry (desirable but not essential)
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Strong organisational skills and attention to detail
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Initiative, reliability, and a proactive work ethic
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Willingness to learn and develop
Benefits
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Role-specific training and ongoing development opportunities
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Excellent staff retention and internal progression culture
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Supportive working environment with strong team values
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Equal opportunities employer
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Mental health support and resources
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Cycle-to-work scheme
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Annual leave increases with length of service
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Open-door management culture
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Living Wage employer recognition