We are recruiting for a 1 st Line IT Service Desk Engineer due to an internal promotion. This role will be joining our 1 st Line IT team which is made up of 7 engineers including the team leader, the IT Service Desk is made up of 22 engineers who all support, encourage and motivate each other to develop themselves. This role will be 4 days a week based at our Head Office in Whiteley and 1 day a week based at our customer site in Beaulieu.
The main day-to-day of this role is to provide an excellent first response to a dedicated customer’s IT queries whilst maintaining our high level of customer satisfaction and fix rate. You will need to have a good experience of communicating with third parties and customers via email and the phone whilst achieving our Service Level Agreements with our customer.
An internal mentoring system with real progression opportunities, you're not a number but an integral part of the Service Desk Team. Here at Tailor Made Technologies we pride ourselves on our culture, we have a friendly work environment with an active Social Committee who run internal competitions, evening's out and charity events.
Who are Tailor Made Technologies?
We are experts in managed technology, specialising in IT, cyber security and communications solutions for small and medium-sized enterprises (SMEs).
Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and communications systems work seamlessly in the background, unleashing the potential for you to achieve your business goals.
A competitive salary.
~ Training opportunities set out with a clear training structure, including an internal mentoring system.
~ 25 days holiday plus bank holidays.
~ Your birthday off.
~ Flexi Health plan cover.
~ IT Purchasing Scheme.
~ Cycle to work scheme and gym discounts.
~ Company Pension.
~ An active Social Committee who run competitions, evenings out and charity events.
~ A brilliant breakout room which provides a free breakfast and a pool table.
Duties and Responsibilities of our Dedicated 1st Line IT Service Desk Engineer:
Providing first response fixes to customers via the phone or email
Liaising with third parties and customers with regards to incident resolution and requests
Assist the service desk supervisor in managing our service desk in such a way as to deliver excellent customer service.