Reporting to the Director, the Industrial Services Sales Manager is a key and influential role which demands an effective approach to the management of various elements of both operations and sales with a focus more so on the latter.
Roles and Responsibilities:
* Ensure that Customer expectations are met and identify opportunities to continually improve customer service.
* Develop client relationships to generate more income
* Generate and qualify new sales leads and set own appointments.
* Understand your prospects’ requirements and propose solutions to match their needs.
* Build and manage sales pipeline.
* Develop strong business relationships both internally and externally.
* Approach new potential customers to grow company portfolio
* Responsible for the financial performance of the contract. (manage cost base and deliver margin to budget levels).
* Accountable for P&L and KPIs.
* Ensure high levels of service responding to the customers’ needs and reiterating this throughout the team.
* Develop the customer relationship.
* Deliver the agreed cost control and driving efficiencies.
* Work in alignment with the training department to ensure that all employees are trained to the required levels.
* Carry out other duties reasonably requested and within the scope and purpose of the role