Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfil complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies.
JOB SUMMARY
We're looking for a fantastic solution-driven person to be our Business Systems Analyst!
This newly-created role combines the analytical depth of a Business Systems Analyst with the hands-on expertise of a WMS Consultant and the strategic vision of a Solution Architect. It focuses on the advanced configuration, optimisation, and ongoing support of the Blue Yonder Discrete Warehouse Management System (WMS), ensuring it meets the organisation’s logistics, warehousing, and supply chain objectives.
In this role, you will guide the strategy and execution of critical WMS projects, and ensure our solutions remain forward-thinking and aligned with evolving business needs. Working closely with stakeholders, developers, and project managers, you will be ensuring that business requirements are accurately captured, analysed, and translated into effective IT solutions. You will be ultimately accountable for guiding the strategy and execution of critical projects.
RESPONSIBILITIES:
Business Analysis & Solution Design:
* Lead in-depth analysis of complex warehousing, distribution, and logistics requirements, translating these needs into detailed functional specifications and systems design for the Blue Yonder Discrete WMS.
* Collaborate with key stakeholders to define project requirements, identify system capabilities, and document business processes that can be enhanced through the WMS.
* Design and architect scalable Blue Yonder WMS configurations and solutions that align with long-term company goals, ensuring scalability and adherence to industry best practices.
System Implementation & Configuration:
* Lead the implementation and customization of the Blue Yonder WMS, including setup, configuration, and testing, ensuring alignment with long-term business goals and operational efficiency.
* Oversee and participate in integration efforts between Blue Yonder WMS and other key systems, including ERP, TMS (Transportation Management Systems), and order management systems, ensuring seamless data flow between systems.
* Customise and fine-tune Blue Yonder modules and configurations to align with business workflows and optimize for efficiency, accuracy, and speed.
Solution Architecture & System Optimization:
* Design and implement advanced system solutions that improve warehouse operations, inventory accuracy, order fulfilment, and productivity, with an emphasis on long-term scalability and performance.
* Architect and implement advanced WMS features, automation, and innovations to streamline warehouse operations, inventory management, order management, and reverse logistics.
* Continuously assess and adjust the system architecture to ensure it meets future business needs and integrates seamlessly with evolving technology solutions.
Support & Continuous Improvement:
* Lead post-implementation support, troubleshooting, and optimisation efforts to ensure sustained system performance, user satisfaction, and ongoing business process improvement.
* Identify, recommend, and implement strategic enhancements to the WMS to drive long-term operational efficiencies and cost reductions.
* Act as a senior subject matter expert (SME) on the Blue Yonder WMS, providing thought leadership and guidance on best practices, new features, and system innovations.
Training & Documentation:
* Mentor and train junior analysts and operational teams, ensuring proficiency in the use and administration of the Blue Yonder WMS.
* Create and maintain comprehensive technical and user documentation, including training materials, system configurations, process flows, and system architecture diagrams.
* Lead knowledge transfer sessions to internal teams, empowering them with the expertise required for troubleshooting and system maintenance at a high level.
Cross-Functional Collaboration:
* Serve as a bridge between IT, operations, and external vendors to align WMS configurations with broader business strategies.
* Drive and lead cross-functional teams through strategic initiatives, ensuring the alignment of WMS solutions with organisational goals.
* Conduct periodic reviews and strategic planning sessions with stakeholders to assess performance, gather feedback, and identify areas for system or process improvements.
EDUCATION:
We understand that expertise in this area can come from a variety of routes, so while you may have a degree/masters in Computer/Software Engineering, Supply Chain Management or other fields, equally you may have worked through apprenticeships or have experience to back up your knowledge.
EXPERIENCE:
* Proven, deep experience with Blue Yonder WMS or similar warehouse management systems, including implementation and configuration. Experience with Blue Yonder Discrete is highly advantageous.
* Proven experience with business systems analysis, solution design, and/or solution architecture within the supply chain or logistics environment.
* Experience in industries such as 3PL, retail, e-commerce, or manufacturing is preferred.
* Experience with Azure, Power BI, or other data analysis and reporting tools is an asset. Proficiency with Blue Yonder configuration tools, business logic, and system architecture for customising solutions.
CORE COMPETENCIES:
* A strong ability to communicate in written and verbal forms simply.
* Strong interpersonal skills, with the ability to simplify concepts to ease interaction between technical and non-technical employees.
* Strong analytical and problem-solving abilities, with a high attention to detail.
* Ability to manage and lead high-impact projects from inception to completion, ensuring alignment with business objectives.
* Excellent understanding of, and ability to use, Microsoft Office products.
* Willingness and ability to travel as needed.
Why Join Us:
* Work in an environment where safety is our first priority
* The opportunity to build a career with a growing company
* Company sponsored social events
* Community volunteering
* Death in Service
* Medical Cover
* BUPA Cashplan
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team