Company Description
Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.
At Culina, we have a winning culture that values, challenges, and inspires our employees. We believe our culture is one of the reasons our company continues to thrive.
Job Description
Culina Logistics has a new opportunity for a Customer Service Administrator to join our friendly team. The Customer Service Administrator will support the day-to-day administration of Customer Services, offering outstanding contract support and customer service in a fast-paced environment, providing a professional and dedicated service.
Please note - this is a 12-month fixed-term contract.
Salary: £28,463.10 per annum.
Working hours: 4 on 4 off nights, 18:00 - 06:00.
Key Duties of a Customer Service Administrator:
* Answering calls for internal and external personnel.
* Problem solving for clients, customers, and internal departments.
* Meeting customer and client expectations.
* Resolving customer and client queries.
* Collating accurate information for client KPI packs and internal reports.
* Maintaining a high level of customer and client focus.
* Providing reports for clients in a timely manner.
* Checking PODs have cleared on the system, investigating, and clearing unallocated PODs.
* Chasing outstanding PODs from hauliers, depots, etc.
* Ensuring the completion and circulation of reports to relevant stakeholders.
* Performing other administrative tasks as determined by the Customer Service Manager.
Qualifications
* Flexibility is essential as shift patterns may change based on business needs.
* Previous experience is desirable but not essential, as full training will be provided.
* Passion for delivering exceptional customer service.
* Attention to detail and accuracy.
* Good geographical knowledge.
* Proficiency in Microsoft Excel, PowerPoint, and Outlook.
* SAP experience is preferred.
* Excellent communication skills to deliver accurate information.
* Ability to work in a fast-paced environment.
* Conscientious, reliable, and adaptable attitude.
Additional Information
We are committed to making Culina Logistics a great place to work, fostering an inclusive and diverse environment. We offer employee development opportunities and recognize success through various programs.
Our benefits include:
* Annual Leave: 20 days plus bank holidays.
* Pension scheme: 4% employee and 4% employer contribution.
* Life Assurance: x2 your annual salary.
* Wellness: Employee Assistance Programme with 24/7 confidential support.
* Eye Care Vouchers: Savings on eye tests and glasses.
* Reward & Recognition: Employee of the Month and Year, long service awards.
* Discounts: Access to over 50 retailer discounts through our benefit platform.
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