About the Company
Kidd Aitken Legal Marketing ltd is the world’s largest legal marketing consultancy, specialising in legal directory submissions. Our goal is to make legal directory submissions less burdensome and time-consuming for law firms. We have a team of former editors and researchers from Chambers, Legal 500, and other major legal directories, who operate across all time zones. Our founders are both former editors of Chambers and Partners and are individually ranked in the top 3 legal directory consultants in the world. Kidd Aitken Legal Marketing ltd has worked with over 200 law firms to date, delivering both first-time and improved rankings for firms of all sizes and sectors in all major directories.
The Role
The Managing Consultant is accountable for:
* Overseeing a portfolio of clients, reporting into the Client Relationship Manager.
* Supporting the Client Relationship Manager with delivery of the annual cycle of such clients, escalating necessary issues and giving insight into the relationship and position of work.
* Ultimate responsibility for service delivery and quality within your portfolio for next cycle delivery
* Take a project management approach to managing your portfolio of work – ensuring adherence to agreed timelines
* Take a proactive approach to managing your allocated resources to best address your client needs and the operational demands of the cycle, raising resource concerns in a timely manner
* Deliver quality strategy calls, adding value to the client experience through acting as a trusted adviser
* Manage client expectations in line with project agreements and service levels
* Empower your team to follow agreed project agreements and service levels, reducing scope creep of projects
* Delegate client leadership within your team as you see fit where to do so benefits both the development of the individual and the operational delivery to clients
* Proactively audit the quality of submissions of your team on a risk-based approach, assessing the submissions within a cycle in advance and planning where to spend your time according to complexity and the level of experience of the individual
* Provide regular feedback to your team members on the quality and delivery of their work, ensuring adherence to our style guide
* Keep up to date with insight on legal directories guidance and legal practice areas
* Manage your team effectively, identifying areas of development and under-performance and seeking support to address any issues in a timely manner, escalating concerns and opportunities as appropriate
* Communicate regularly with each member of your team both individually and as a group
* Manage the absence and holiday administration of your team via Safe HR, ensuring you lead your team in planning holiday in a sensible manner according to the cycles of work
* Be open and transparent in terms of the experience of your clients during their cycle and look for ways to improve that delivery
* Support training and recruitment as required
* Support the wider business as required with new initiatives and marketing communications
* Utilise all required Kidd Aitken systems and applications to their fullest to support data accuracy and resource management
* Provide support and guidance to other colleagues and provide assistance as required to both less experienced colleagues and those new to the business
* Treat all client communications with the utmost confidentiality
* Maintain all relevant files and administration and ensure there is no cross-contamination between client communications
* Communicate clearly with the rest of your team and an administration contact if you are not able to work or commence your role on time due to illness, connection issues or any other unforeseen circumstances
* Manage your online presence both internally and externally with regards to status and out of office messages
* Manage your personal online presence in line with our social media policy
* Person Specification – Experience
* Experience in a Managing Consultant role or similar – essential
* Experience of working in the Legal Marketing and / or Legal Directories sector – highly desirable
* Experience in providing a strategic and critical eye to the presentation of information – essential
* Person Specification – Skills
* Interpersonal: Positivity – Coaching – Networking – Inspiring – Flexibility – Collaboration
* Critical Thinking: Problem-solving – Evaluating – Creative Thinking – Assessing – Troubleshooting – Influencing
* Communication: Active Listening – Written Communication – Verbal Communication – Editing – Presenting – Proof Reading – Negotiation
* Technical: IT Literacy (CRM systems, Spreadsheets, Data Management, Office 365)
* Analytical: Interpreting – Information Processing – Organising – Forecasting– Data Analysis
Contracted hours: 37.5 hours per week - Full-time
Contract: Permanent
No agency CVs will be considered for this role