Job Title - Phishing Services Administrator
Reports to - Head of Cyber Security
Department - Cyber
Salary - Up to £22,300 (DOE)
Location - Basingstoke
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.
We are now recruiting for a Phishing Services Administrator.
As part of the team, you'll be responsible for the maintenance and support of the Cyber Security Awareness suite of solutions, plus direct support, provisioning to our customers, working with customers to manage their services (via email, ticketing helpdesk or video conference/“Microsoft Teams”).
Principal Responsibilities
* Support our CSA products, colleagues and our customers
* Maintain a highly professional relationship with customers at all times
* Deliver first class customer service
* Onboarding and deliver of services to new customers
* Manage the delivery of CSA solutions to existing customers with excellent customer service levels
* Receive, prioritise and respond to customer tickets
* Provide an extremely high level of accuracy and attention to customer data at all times
* Work with 3rd party support to provide maximum uptime and performance
Requirements
* Driven to achieve high levels of support and onboarding whilst gaining a continuous sector knowledge in this role.
* Excellent customer service skills
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.