Redditch office based
We are looking for an organised and proactive Customer Services Administrator to join our busy factory/manufacturing environment, supporting the mobile engineers team. This is a key administrative role responsible for coordinating commissioning and rectification activities, maintaining accurate records, and ensuring excellent communication between engineers, customers, and internal teams.
The successful candidate will play a vital role in ensuring information is accurate, up to date, and that customer issues are handled efficiently and professionally.
Customer Services Administrator key responsibilities
1. Book commissioning and rectification visits, liaising directly with customers to agree suitable dates
2. Manage and maintain engineers diaries, including rescheduling for cancellations or short-notice changes
3. Input commissioning orders accurately onto the company computer system
4. Issue commissioning certificates following successful completion of works
5. Monitor system faults, arrange rectification visits, and allocate work to relevant engineers
6. Maintain accurate records of all projects, including outstanding and completed works
7. Handle customer enquiries via telephone and email in a professional and timely manner
8. Liaise closely with engineers to ensure all technical, site, and customer information is...