. Family Worker (Exeter) Location: Magdalene House, Exeter Working Hours: 37 Contract Type: Permanent Salary: £25,110 - £32,090 Make a real difference in your community We’re currently seeking a Family Support Worker to join our dynamic team in Exeter. You’ll play a vital role in supporting both adults and families impacted by substance use—helping them to access the care, information, and tools they need to live healthier, more empowered lives. As a Family Worker, you will be responsible for: Work directly with service users and their families both on-site and in the community. Provide practical advice, emotional support, and tailored care planning. Carry out initial triage, comprehensive assessments, and ongoing case management. Collaborate closely with partner agencies including schools, Children’s Services, and treatment teams. Promote health, wellbeing, and safeguarding for children and families. Champion recovery and help reduce the impact of substance use on family life. About you We’re looking for someone who is: Compassionate, motivated, and flexible in approach. Experienced in working with vulnerable individuals and families (professional or lived experience welcome). Skilled in building relationships, managing caseloads, and supporting multi-agency working. Knowledgeable in safeguarding, care planning, and case recording systems. Committed to promoting positive change and long-term recovery in communities. You’ll be part of a supportive, values-led team that works across Devon, with opportunities to collaborate with other Family Workers and services. Ready to apply? If you’re passionate about helping families overcome the challenges of substance use and want to be part of a caring and professional team, we’d love to hear from you. About Waythrough Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England. With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives. Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose. What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and Accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support. If you need adjustments or support to apply, please email recruitmentteam@waythrough.org.uk. How to Apply If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application. Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Richmond Fellowship’ or ‘Aquarius’ (our subsidiary charity in the Midlands). Next year we’ll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us – and don’t forget to check out the Waythrough jobs on the Humankind job site https://peoplekind.my.salesforce-sites.com/recruit/ Aquarius Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers. Find out more at www.aquarius.org.uk