Tesco Shift Leader - Days - Swansea Pontardawe Superstore
Pay: Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours per week. If you prefer fewer hours, we can accommodate a minimum of 12 hours per week.
Availability windows
* Sunday 13:00–19:00
* Tuesday 05:00–14:00
* Wednesday 05:00–14:00
* Friday 10:00–19:00
* Saturday 10:00–19:00
Responsibilities
* Work in a fast‑paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
* Lead from the front, and set a great example for your colleagues in everything you do
Additional responsibilities
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
* Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyones safety
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
* Making sure the store is always clean, tidy, and well‑presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great team atmosphere, that is inclusive of everyone
* Providing great customer service, by listening to our customers and putting them first in everything you do
* Keeping the team well‑informed and up to speed on any communications, changes, or updates
* Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
* Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
* Following health and safety routines and procedures, and ensuring colleagues do the same
* Recognising and celebrating colleagues within the team who are providing great service
You will need
* To be a great role model, giving thoughtful customer service that ensures every customers needs are met
* To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere
* To be a clear communicator, comfortable with using a variety of methods to keep the team well‑informed and up to date
* To be comfortable taking the lead, and overseeing the store in the absence of your manager
* To be a good decision maker, flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
* To be motivating, so you can inspire your team to deliver beyond expectations
* To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Whats in it for you? – Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Get 10 % off and 15 % at payroll day weekends – save up to £2,000 a year with your Colleague Clubcard, plus an extra card for family
* Access to free wellbeing services with a range of resources to support your mind, body, and life
* Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5 %
* Benefits to suit you – choose what you use, from discounts and shares to cycle‑to‑work schemes
* Uniform provided and policies to support you for all of life’s moments, big and small
* Access to colleague networks providing a space for colleagues to come together from a range of backgrounds
* Many other benefits – click here to read more about the benefits we have available for our colleagues
About Us
Our vision at Tesco is to become every customers favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyones Welcome.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
We can only accept candidates over the age of 18. Please note that Tesco will only recruit individuals who have passed the school leaver’s age. Additional age restrictions may apply for work before 6:15 am, after 9:45 pm or in certain areas.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management and Manufacturing
* Retail
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Location: Swansea, Wales, United Kingdom. Posted 1 week ago.
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