We are looking for a skilled, customer-focused 1st Line IT Engineer to provide first-line technical support for hardware, software, and network issues. The ideal candidate can handle complex technical issues, manage escalations, and collaborate with IT teams to align service desk operations with business needs. This role offers excellent career growth opportunities within a dynamic global team.
This is a hybrid position based in Barton-Upon-Humber.
Respond to and resolve service desk tickets promptly, following SLAs.
Provide first-line support for hardware, software, and network issues.
Help improve self-service portals and knowledge bases for users.
Collaborate with IT teams to ensure smooth issue resolution.
Participate in training to enhance technical skills.
Hybrid working with equipment provided
Personalised progression plan with clear career opportunities
Individual training budget for personal development
Employee assistance programme
Regular social events
Staff discount on purchasing a kitchen after 1 year of continuous employment!
Free annual eye tests as well as a contribution to new glasses
Refer a Friend Scheme with the chance to earn up to £1500 for each referral
Quarterly bonus scheme
Free access to our onsite gym
Free onsite parking
Proven ability to resolve customer issues professionally across phone, email, and in-person channels, delivering a positive user experience.
Solid troubleshooting skills across hardware (desktops, laptops, printers) and software (Windows, macOS, Microsoft 365), with knowledge of Active Directory for user and security management.
Strong communication skills, able to explain technical issues to non-technical users and collaborate effectively with IT teams, escalating issues when appropriate.
Experience with Jira and remote/hybrid work environments is desirable; Relevant IT certifications (e.g., ITIL, Microsoft) are preferred.
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!