Job Description
As the main point of contact for stakeholder engagement, you will work in line with client and ISS values to create seamless service experiences for employees, guests, and visitors.
Every interaction should be calm, confident, and proactive, reflecting our commitment to service excellence and operational compliance.
Key Responsibilities
1. Manage daily FM operations across the Andover site.
2. Act as the primary point of contact for all stakeholders.
3. Oversee security and cleaning teams to maintain site standards.
4. Ensure compliance with Health & Safety and building regulations.
5. Monitor service performance, SLAs, and implement improvements.
6. Proactively resolve issues and take ownership of workplace challenges.
7. Support and deliver workplace changes and enhancements.
8. Maintain accurate records, inductions, and documentation for compliance.
Professional and Personal Competencies/Qualifications
9. Ability to self-manage, prioritise tasks, and take ownership.
10. Strong customer-facing experience within Facilities Management.
11. Excellent communication and stakeholder engagement skills.
12. Experience managing Front of House, Reception, and Security services.
13. Collaborative team player with experience in contract/project environments.
What We Offer
14. Secure on-site parking.
15. Kitchen and rest areas, close to local amenities.
16. Flexible working arrangements.
17. Supportive, close-knit wider team with regular communication.
18. Training opportunities, including IOSH Managing Safely.
19. Career development opportunities within ISS.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.