Urgent contract Senior Digital Service Owner Duration: 12 months Hampshire - ocassional travel to site As a Senior Digital Service Owner, you will lead the development and delivery of a comprehensive digital service portfolio. You will define and implement the strategy for multiple service areas — including cloud and hosting, collaboration and communication tools, engineering and research platforms, enterprise IT systems, software services, and workplace technology. You will be accountable for ensuring these services are well-governed, high-quality, and aligned with business priorities. Key Responsibilities * Develop and implement a cohesive multi-service digital strategy that meets both current and future business needs. * Collaborate with technical specialists, project managers, and portfolio leads to ensure digital services are effectively designed, delivered, and continuously improved. * Oversee the full lifecycle of each service — from inception and deployment to operation, improvement, and retirement. * Maintain responsibility for governance, service performance, and end-to-end delivery to agreed standards and service levels. * Act as the primary escalation point for issues within your service portfolio. * Monitor, evaluate, and report on service quality, using insights to drive continuous improvement. * Build and sustain strong stakeholder relationships through clear communication, influence, and collaboration. * Work in an agile and adaptive way to manage priorities and respond to evolving organisational needs. Essential Skills and Experience * Proven experience in developing and delivering digital or IT service strategies that align with business goals. * Strategic and analytical mindset, capable of translating business requirements into operational outcomes. * Demonstrated success in managing IT or digital services throughout their lifecycle — from planning and implementation through to optimisation and decommissioning. * Experience leading multiple concurrent digital services, ensuring adherence to performance standards, contracts, and SLAs. * Skilled in managing service delivery through diverse sourcing models (in-house, contract, and third-party suppliers). * Experience negotiating and managing SLAs and ensuring effective performance management of internal teams and external vendors. * Strong leadership, communication, and stakeholder management abilities. * Capable of balancing conflicting priorities and adapting quickly to change. * Experience working across digital teams to develop roadmaps and deliver initiatives that provide measurable business value. * Certified or experienced in ITIL (v3 or equivalent). * Familiarity with agile methodologies such as PMI-Agile, Scrum, or similar frameworks