Conference and Events Coordination Manager (Maternity Cover)
Location: Manchester, Greater Manchester, United Kingdom
Salary: Competitive
Position: Full-Time, Maternity Cover
About Us:
We are Lancashire Cricket Club, a prestigious sports and leisure organisation based in Manchester. We are currently seeking a talented Conference and Events Coordinator to join our dynamic team on a Maternity cover basis.
Job Purpose:
To co-ordinate all event details and to produce a function sheet that reflects customer requirements accurately and on time. Contributing to the annual sales target by encouraging repeat business and constantly seeking opportunities to up-sell to clients
Responsibilities:
* Team Leadership & Management: Lead and manage the Co-ordination team, overseeing event allocation, time and attendance, training, and ensuring office coverage during business hours.
* Event Planning & Coordination: Allocate, plan, and manage events and projects, including Domestic Cricket, International Match Days, concerts, VIP, and high-profile events.
* Sales & Client Relations: Support the sales team with client show-rounds, post-event follow-ups, account management, and promotion of facilities to drive repeat business and revenue opportunities.
* Guest Experience: Work with the Guest Experience team to gather event feedback, analyse performance, and ensure excellent customer service standards.
* Health, Safety & Compliance: Ensure compliance with LCC policies, Health & Safety requirements, GDPR, and client contractual obligations for all events.
* Operational Support: Assist Front of House and operations teams, including briefing staff, overseeing event operations, and supporting concert and cricket event delivery.
* Administration & Systems Management: Maintain booking systems, client records, event documentation, and data analysis to support KPI tracking and efficient event delivery.
* Financial Oversight: Support Heads of CEH Sales & Hospitality with cost management, procurement, budgeting, and revenue maximisation through upselling.
* Marketing & Product Development: Assist in promoting facilities, developing hospitality products, and co-ordinating with marketing for upcoming events and campaigns.
* Team Collaboration & Reporting: Attend meetings, handle complaints professionally, manage rota and lieu time, and support the wider team as required for smooth operational and sales delivery.
Qualifications:
* Excellent administration skills, strong attention to detail and the ability to prioritize workload to be able to meet strict deadlines and coordinate multiple events of varying sizes.
* Previous management experience beneficial
* Ability to deliver high standards of customer service.
* Good Communicator - i.e., verbal and written.
* Operational experience delivering large scale Hospitality.
* Flexible in approach
* Ability to work under pressure.
* IT Literate with strong working knowledge of Microsoft packages, particularly in word and Excel. A working knowledge of Delphi would be very useful.
* Flexibility in hours and days of work all year but particularly during the cricket/concert season.
* Sales experience
* Strong Negotiation skills
* Re-active and Pro-active with confidence to call prospective clients, agents and other venue
Benefits:
* Enhanced Pension and Life Assurance
* Health Cash Plan
* Enhanced Annual Leave
* 2 x Lancashire Cricket Club Memberships
* On-site retail and hotel discounts
* Free parking
* Cycle to Work Scheme
* Plus many more
If you are passionate about events, have a keen eye for detail, and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team and play a key role in creating unforgettable experiences for our guests and clients.