Cloud Technical Lead – Hybrid (Marlow)
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers. As a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments.
The role involves close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery of world‑class SAS services. You will provide leadership, guidance, and hands‑on support throughout customer engagements, from initial implementation and configuration through to production release and operational deployment.
Responsibilities
* Lead hosted and remotely managed customer projects from kickoff through UAT and go‑live, ensuring smooth execution and technical oversight throughout the lifecycle.
* Provide expert consultation for major post‑deployment changes such as upgrades and migrations, and help resolve complex, recurring issues to maintain system health.
* Define and validate technical requirements to avoid project delays, enhance system stability and monitoring, and ensure adherence to SAS Cloud standards and best practices.
* Act as a SAS Administrator for high‑complexity or urgent tasks, configure and debug mid‑tier software, manage container‑based applications, and develop tools for SAS and third‑party software.
* Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.
* Deliver exceptional customer service with a customer‑first mindset, working directly with clients and coordinating with support teams and vendors to ensure satisfaction.
* Facilitate knowledge transfer across the team, sharing expertise on customer engagements and key technologies to foster continuous improvement and team growth.
* Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.
* Embrace curiosity, passion, authenticity and accountability – these values influence everything we do.
Required Qualifications
* Experience writing programs in more than one language; two years of experience in end‑user and system administrator consulting or providing other first‑level consulting.
* Bachelor’s degree in a quantitative field such as Computer Science, Information Technology, or a related field (or equivalent qualification).
* Previous technical experience including SAS Administration or support, systems support, user support, customer support, consulting, or training for enterprise‑class software and/or hardware.
* Experience with UNIX or Linux supporting enterprise‑class applications.
* Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
Additional Competencies, Knowledge & Skills
* Building Customer Loyalty: Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
* Creating a Service Reputation: Designing and implementing service practices that meet customers’ and our organization’s needs; responding quickly to resolve difficult customer situations and regain customer confidence.
* Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence rather than having standards imposed.
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