Overview
Enterprise Mobility have an exciting opening for an Administrative Assistant - Collections to join the team at our European Head Office in Egham, Surrey.
As an Administrative Assistant / Collections Assistant you will play an active part in a small team that support our National Customers with their billing and payment processes. We are very customer focused and building long lasting relationships with our customers is crucial. You will need to have excellent communication skills and previous customer service experience as these will really help you succeed in the role. You will also need great attention to detail and enjoy problem solving to resolve queries.
Our processes are unique so we have a soft approach in chasing money and it is more administrative driven. You will work in a great team environment, where personal development & growth is actively encouraged.
Full training will be provided, and a structured career path is on offer. We have a strong promote from within culture, and 98% of our promotions last year were from internal employees! It's up to you how fast you want to move but we'll provide you with all the training and support you'll need to make a difference, be a success and forge a future career within our global business.
In as little as nine months you could be promoted to a Coordinator and receive a pay rise. Then a short 6 months later be promoted again to a Senior Coordinator and receive a further pay rise.
Organization Overview:
From a fleet of seven cars, more than six decades ago, to a global network serving consumers, businesses and governments, Enterprise Mobility is a leading provider of mobility solutions including car rental, fleet management, flexible vehicle-hire, carsharing, vanpooling, car sales, truck rental, vehicle subscription, luxury rental, technology solutions and more, to help make travel easier and more convenient.
Privately held by the Taylor family of St. Louis, Enterprise Mobility manages a full portfolio of brands including the Enterprise Rent-A-Car, National Car Rental and Alamo brands. Together with its affiliate Enterprise Fleet Management, Enterprise Mobility accounted for $38+ million in revenue for FY 24 through a network of more than 9,500 locations and over 90,000 employees.
Responsibilities
* Regular contact with customersvia emails and calls
* Develop and maintain relationships with account contacts and various internal departments
* Resolve customer queries and disputes related to invoices
* Responsible for ensuring payment received as per agreements
* Creation of excel reports & monthly statements
Qualifications
* Excellent communication skills (verbal and written)
* Analysis and problem solving skills
* Knowledge of Microsoft Office products especially Excel
* High attention to detail and the ability to organise your workload
* Ability to work independently and as part of a team
* Time management skills
* Previous debt management experience advantageous but not essential
Additional Information
Please let us know about any accommodations you may need to participate in therecruitment process.
Hours
* 40hrs per week Mon-Fri: 8.00am to 5.00pm
Salary
* £25,500 per annum (dependent on relevant experience) - we also have a performance-related bonus scheme!
Location
* Enterprise House, Egham, Surrey, TW209FB
* Flexible working - Minimum 3 days in the office per week, which may change depending on business need
* Commutable via Public Transport
Benefits
* Fun & friendly working environment
* 25 days paid holidays a year + public holidays
* Life Assurance - 3 x Salary
* Short Term Disability
* Stakeholder Pension
* Winning wardrobe vouchers at discounted rates
* Free parking
* Well-equipped and professional office facility
* Our promote from within policy' means you can go as far as your talent will take you
How to Apply
We take great care in our recruitment process to find the ideal candidate. It's not all about us, we want you to have the chance to find out what we're all about.
* The first step is our application form, which takes about 15 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in this role.
* If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency-based telephone interview.
* Finally, you will be invited to attend an interview with the hiring manager and you have the chance to meet the team.
* Please let us know about any accommodations you may need to participate in therecruitment process
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