Guest Relations Manager – The NICI Hotel - Lymington
Previously Elmers Court – An Exciting New Opening!
Following the incredible success of The NICI in Bournemouth, known for its bold, stylish design and vibrant guest experiences, we are thrilled to announce the opening of a brand-new NICI Hotel. This exciting new property, formerly Elmers Court, brings the same luxurious, energetic vibe and coastal sophistication, now inspired by the chic, relaxed style of The Hamptons.
Role Overview:
The Guest Relations Manager will serve as the face of the NICI Hotel, ensuring every guest interaction is smooth, personalized, and memorable. This position plays a critical role in creating lasting impressions and delivering the high-energy, Hamptons-inspired luxury experience that sets NICI apart.
Key Responsibilities:
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Act as the primary point of contact for VIP guests and high-value clients.
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Handle guest requests, feedback, and complaints with professionalism and empathy.
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Lead and train the front-of-house team to deliver consistent service excellence.
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Collaborate with all departments to ensure every guest receives a tailored experience.
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Develop programs to enhance guest loyalty and satisfaction.
What We Offer:
* Competitive salary plus performance-based incentives
* Staff benefits, including discounted stays, meals, and wellness programs
* Opportunity to contribute to a high-profile luxury hotel launch
* Career growth in a creative, fast-paced, design-driven enviro
Why Join The NICI:
This is a rare opportunity to be part of a brand-new, luxury hotel that builds on the celebrated success of NICI Bournemouth. With a design inspired by The Hamptons, the hotel promises a vibrant mix of coastal elegance, bold interiors, and lively social spaces. You will have the chance to shape operations, culture, and the guest experience from the very beginning of this exciting new venture.
What We Offer:
* Competitive salary
* Opportunity to be part of an exciting, high-profile hotel launch.
* Training and development programs to support your career growth.
* Staff benefits including discounted stays and dining privileges.
* A dynamic and creative working environment where your ideas and leadership shape the guest experience.
Apply Now:
If you are a hands-on, energetic leader ready to take on an exciting challenge, we want to hear from you!