Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Customer Success Team
Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Team, who are a part of our wider Customer Experience Team. You will be joining a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.
Success. The Softcat Way.
It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.
Empowering AI-driven productivity through expert guidance & transformation
As an AI Productivity & Change Manager - Microsoft Copilot at Softcat, you'll guide customers through the strategic adoption of AI-powered productivity tools, ensuring seamless integration and long-term value. You'll lead change management initiatives, deliver tailored training, and collaborate across teams to drive measurable success.
As an AI Productivity & Change Manager - Microsoft Copilot you'll be responsible for:
* Leadingcustomer engagements to align Microsoft Copilot capabilities with business goals and drive strategic adoption
* Delivering tailored success plans, training, and change management strategies using frameworks like Prosci ADKAR
* Providing expert guidance on Copilot configuration, licensing, and integration with Microsoft 365 workloads
* Collaborating with technical teams to ensure seamless deployment and readiness across customer environments
* Defining and tracking KPIs to measure adoption success, usage trends, and business impact
* Building strong stakeholder relationships and act as a trusted advisor across Softcat and Microsoft teams
We'd love you to have
* Experience in technical customer success, change management, or digital transformation, with a passion for helping others succeed.
* Strong communication and facilitation skills, with the ability to explain technical concepts clearly to all audiences, both in-person and virtually.
* Solid understanding of Microsoft 365 and AI-powered tools like Microsoft Copilot, or a strong interest in learning and growing in this space.
* Familiarity with adoption and change frameworks such as Prosci ADKAR or Microsoft's Success Framework.
* Desirable: Microsoft certifications (e.g. PL-200, PL-600, or Copilot Studio) or equivalent experience in AI and productivity solutions.
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Hybrid working – 3 days in the office and 2 days working from home
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.