Manchester Life Management Ltd – Job Description: Deputy Chief Operating Officer About Manchester Life Since 2014, Manchester Life has been at the forefront of transforming Ancoats into one of Manchester’s most vibrant and sought-after neighbourhoods. We are a unique blend of investor, developer, and landlord, driven by a mission to create thriving communities. Our commitment to setting new standards is unwavering, from regenerating Ancoats to restoring historic mills and providing high-quality homes to rent and spaces for local businesses. So far, we’ve delivered 1,500 homes and helped bring some of Manchester’s most beloved independent businesses to the area. Now, we’re embarking on Phase Three in the Poland Street area, continuing the regeneration of Ancoats and delivering 500 more homes for management of commercial tenants Manchester’s people. As a landlord, we manage over 1,000 rental homes across five (soon to be six) buildings in Ancoats and New Islington. Our mission is t o offer exceptional homes, outstanding amenities, and a true sense of community. Manchester Life residents come from all walks of life. Ou r homes are rented by a diverse mix of professionals, including teachers, midwives, and doctors; solicitors, graphic designers, and writers; hospitality workers, musicians, and artists; and professional sportspeople and business owners. The Role The deputy Chief Operating Officer, will work alongside and support the current Chief Operating Officer to maintain daily and ongoing delivery of the highest levels of operational management, performance, professional standards and service. Key Responsibilities · Deputize for the Chief Operating Officer as required in all operational aspects of the day-to-day management of all the in house teams and services, providing strong and visible leadership across the organization. · Monitor internal systems and procedures to ensure compliance · Identify and Recommend improvements to increase performance and ensure that organizational goal are met · Assist in maintaining a highly inclusive culture that ensures team members can thrive encouraging professional development and staff retention. · Assist in planning and monitoring meaningful budgets to maximise rental income and minimize voids losses. · Undertake specific projects as assigned by the Chief Operating officer to assist in forecasting the short medium and long term needs of the business · Acts as the first contact for emergency action planning and response and reporting to the Chief Operating officer by exception · Assist with resource planning · Carry out internal audit to ensure regulatory and internal processes compliance · Record and respond to customer complaints in line with our standard complaints procedure · Research and maintain up to date knowledge of legislative changes to operational requirements What we are looking for · Five or more years experience in residential lettings preferably in a Build to rent environment · Excellent knowledge of Landlord and tenant legislation · Experience of following and overseeing the legal process relating to debt collection and breach of tenancy · Exceptional customer service · Experience in the management of commercial tenants and an understanding of the obligations of a full repairing lease · Member of Arla or equivalent property management qualifications · A detailed understand of the repairs and maintenance structure for BTR landlords · A back ground knowledge of the building safety act to support the Head of property services · Ability to diagnose problems quickly and to foresee potential issues · Understand business planning and regulatory issues · Excellent leadership skills and personal integrity Interested applicants should email their CVs to Jennifer Bendik, Chief Operating Officer, at Jennifer.bendik@mcrlife.co.uk.