Job summary
New River Health is a busy GP Practice with 17,500 registered patients across two sites in Hertford and Ware.
We require a part-time Medical Secretary with excellent communication skills and a commitment to high quality patient care to be part of our team.
The ideal candidate will be friendly, reliable and organised, with good reading comprehension and an ability to problem-solve.
Main duties of the job
* Provide secretarial and administrative support to doctors, consultants, and clinical staff
* Process referrals done by members of the clinical team using Electronic Referral System (ERS)
* Liaising with external agencies such as hospitals and community services to ensure referrals are processed efficiently and correspondence communicated in both directions
* Manage a variety of enquiries from the wider practice team and patients
* Update and maintain electronic referral templates and standard letters
* To provide an efficient typing and word processing service for Doctors and Health Professionals i.e. letters, reports, patient referrals etc. as required.
* To retrieve medical records, as necessary, and process private reports
* File patient records and correspondence in patient medical records, as necessary and add Snomed codes
* To receive incoming, and initiate outgoing telephone calls, in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
* To assist with the gathering of statistics and information when required which may include carrying out searches
* To monitor worklists on ERS
* To monitor and process the workflow/tasks inboxes aligned with the role
* To provide cover for members of the secretarial and administrative team during periods of sickness and annual leave
* To apply practice policies, standards and guidance and amend if requested
* Any other responsibilities that may be relevant to the role of Secretary / Administrator.
Overview of our organisation
New River Health is a busy teaching and training practice that provide medical services across two sites in Hertford and Ware. It is a busy but supportive environment, and we value our colleagues in all teams.
Job Types: Full-time, Part-time, Permanent
Pay: £12.21-£12.50 per hour
Language:
* English (required)
Work Location: In person