Summary
HR Professionals are responsible for managing HR queries and providing guidance on a variety of HR processes, from routine to intricate tasks. They take ownership of advising managers on HR matters, ensuring alignment with company policies and legal regulations. This is crucial to maintain compliance and mitigate potential legal risks.
Wage
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Between £7.55 & £8.50 (depending on candidate and experience)
Training course
HR support (level 3)
Hours
Monday - Thursday, 8.30am - 5.00pm with 30 minutes lunch. Friday, 8.00am - 4.00pm, 30 minutes lunch.
40 hours a week
Start date
Thursday 2 July 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Understand the structure of the organisation
* Understand of HR legislation and the HR policy framework of the organisation
* Understand the role and focus on HR within the organisation
* Understand the systems, tools and processes used in the role, together with standards to be met, including the core HR systems used by the organisation
* Deliver excellent customer service on a range of HR queries and requirements
* Use sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions
* Deal effectively with colleagues within the team and HR to achieve results
* Identify opportunities to improve HR performance and service
* Maintain required HR as part of services delivered
* Keep up to date with business changes and HR policy changes relevant to the role
Where you'll work
Unit A
Willow Drive, Annesley
Nottingham
NG15 0DP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
P.T.P. TRAINING LIMITED
Training course
HR support (level 3)
What you'll learn
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
* Level 3 HR Support Apprenticeship Standard
* Apprentices without Level 2 maths or English may need to achieve this prior to taking the end point assessment
* The EPA consists of two assessment methods: Consultative Project, Professional Discussion
Requirements
Desirable qualifications
GCSE in:
* English (grade at grade 4/C and above)
* Maths (grade at grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Logical
* Team working
* Patience
* Enthusiasm to achieve & learn