Summary Statement
The incumbent will primarily responsibility for processing electronic monitoring alerts, monitor computer software systems in support of Probation and Parole operations and respond to client problems via telephone. In addition the incumbent monitor and respond to radio communications.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
1. Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs. May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
2. Documents, verifies, records and reports client information.
3. Refers ineligible clients to appropriate agencies and resources.
4. May provide coverage for other agency assistance programs as assigned.
5. Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
6. Maintains adequate records of provided services including case files and related material.
7. Provides referral information to individual and general public, promotes effective public relations for agency.
Job Requirements
JOB REQUIREMENTS for Social Service Specialist III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
8. Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
9. Three years experience in applying laws, rules, regulations, standards, policies and procedures.
10. Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
11. Six months experience in record keeping.
12. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S.