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Sector
Other
Responsibilities
Executive Management
Position/Level
Senior Management
Contract Type
Permanent
Job Description
A well-known college is looking to recruit a Full-time Senior Support Engineer within their Service Delivery team.
The college seeks an appropriately qualified and experienced individual to work within their IT & Systems team across campuses in Watford, Luton, and Hemel Hempstead.
You will work alongside a team to provide technical support for curriculum implementation and business operations. Strong troubleshooting skills at a second-line level, along with hands-on experience in installing, configuring, and resolving hardware and software issues, are essential.
You should be confident in diagnosing problems, evaluating situations, and developing effective solutions.
The role requires the ability to work independently and as part of a team, within the wider organization. Good communication and time management skills are essential. Relevant qualifications and prior experience in a similar role are required.
Qualifications/Expertise
* HNC/HND/Degree or professional technical qualification in a technical IT-related subject
* ITIL Foundation Certificate
* Microsoft Configuration Manager
* Azure AD and Intune
Technical Skills
Knowledge of Windows 11, MacOS, iOS/Android devices, multifunction printers, Active Directory, networking, SCCM, and Intune deployment/reporting.
Non-Technical Skills
Working knowledge of ITIL processes for Incident, Problem, and Change management, hardware asset management, and service desk applications.
You will have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are prioritized, encouraging you to upskill.
Benefits include discounts, cycle-to-work scheme, free on-site parking, pension, holiday scheme, Christmas time off, and early finishes on Fridays.
If interested, please apply today. The college values diversity and is positive about disabled applicants. Please contact us if you need assistance applying.
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