Shape the future of housing – support real projects that deliver change for colleagues and tenants.
Tenancy Services Advisor
Location: Birmingham, B15
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026
About Midland Heart
We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team — where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment.
Your Role:
You'll apply your academic knowledge to real-world challenges – working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law.
Your day to day will see you:
* Supporting tenancy services officers with case management and administrative tasks.
* Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions).
* Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants.
* Accompanying officers on tenancy visits and inspections.
* Providing general support to the team with reports, records, and rota management.
* Taking part in project work, mentoring, and development activities as part of your internship.
What we're looking for:
* Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline.
* Strong communication and organisational skills.
* A genuine interest in housing and delivering positive outcomes for tenants.
* Ability to handle sensitive issues with empathy and professionalism.
* Enthusiasm, openness to feedback, and a genuine desire to learn.
Applications close on Sunday 15th February 2026.
Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.
Final Interview – Interview with the hiring manager to showcase your career ambitions.
Start your journey- Start with Midland Heart in September 2026.
Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.
Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form
No agencies please