Job overview
The Ward Clerk (Emergency Floor) provides high‑quality clerical, administrative and reception support to the Emergency Floor at Worthing Hospital. The role is the first point of contact for patients, visitors and staff, ensuring accurate and timely communication, patient information management and smooth patient flow.
Main responsibilities
* Greet and direct patients, visitors and staff in a professional manner.
* Answer telephone calls promptly, provide non‑clinical information, and relay messages to the appropriate team members.
* Handle difficult or sensitive situations calmly and respectfully.
* Liaise with GP surgeries and external agencies to gather patient information.
* Support staff and patients by arranging referral and clinic appointments.
* Prioritise and manage daily clerical tasks to support smooth ward operations.
* Prepare, organise and maintain patient case notes and ensure they are available for admissions and ward attenders.
* Input and update patient information accurately on hospital systems (e.g. Sema Helix, PAS, Evolve, Safer Care).
* Assist with patient discharge processes, including printing summaries, booking transport and organising documentation.
* Maintain adequate ward supplies and order equipment as required.
* Support outpatient appointment scheduling in line with Trust procedures and national targets.
* Contribute to staff rostering and workforce planning using e‑rostering processes.
* Assist with clinic appointment booking and procurement of supplies as required.
* Support basic non‑clinical assistance to patients, such as refreshments or information about ward routines.
* Support bereaved relatives sensitively and provide bereavement information when appropriate.
* Act as fire warden when trained.
Qualification and experience
* Clerical and administrative experience.
* Numeracy and literacy skills.
* Knowledge of medical terminology.
* Experience dealing with people face‑to‑face or on the telephone.
* Understanding of the ward clerk role.
* Previous NHS experience preferred.
Skills and competence
* Strong interpersonal and communication skills, including excellent telephone manner.
* Ability to negotiate with patients (e.g., appointment booking).
* Empathy and understanding.
* Ability to prioritise and manage conflicting workloads.
* IT literacy (Word, Excel, Outlook, Internet).
* Experience using hospital systems (e.g., PAS, Evolve, Sema Helix).
Personal qualities and behaviours
* Clear communication with staff at all levels.
* Flexible, resilient attitude and ability to work independently.
* Commitment to safeguarding adults and children.
Equality, diversity and inclusion
* Evidence of undertaking development to improve understanding of equalities issues.
* Evidence of championing diversity in previous roles.
Additional information
This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules. Applicants must already have the right to work in the UK. If applying under a Graduate visa, you must have a minimum of 18 months remaining on your visa at the time of application.
Skilled Worker sponsorship may be considered for roles that meet the Visa and Immigration eligibility criteria. Applicants are responsible for ensuring they meet these criteria.
All new employees are subject to a Disclosure and Barring Service (DBS) check. The role is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
The University Hospitals Sussex NHS Foundation Trust is a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
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