Job Overview
We are seeking a dedicated and friendly Porter to join our team. The ideal candidate will play a vital role in ensuring that our guests have a pleasant and memorable experience during their stay. As a Night Porter, you will be responsible for providing exceptional guest services, assisting with luggage, and maintaining the overall cleanliness and security of the hotel over night. Your ability to communicate effectively, provide bar service if required by residents, ensure the safty of the guests and preform cleaning duties is key to the role.
Responsibilities
* Greet guests upon arrival with a warm and welcoming attitude.
* Assist guests with their luggage, ensuring it is handled safely and efficiently.
* Maintain cleanliness in all public spaces of the hotel.
* Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
* Respond promptly to guest requests and inquiries, demonstrating excellent phone skills.
* Patrol the hotel for security
* Be responsible for all guests overnight
* Ensure you have full knowledge of fire evacuation procedures (full training will be given)
* Monitor the condition of facilities and report any maintenance issues as needed.
Skills
* Previous experience in a hotel or guest services environment is preferred.
* Strong communication skills with the ability to engage positively with guests. .
* Good phone skills to handle inquiries professionally.
* A genuine passion for hospitality and providing exceptional service.
* Ability to work well under pressure while maintaining a friendly demeanour.
* Confidence to work alone over night
If you are enthusiastic about delivering outstanding service in a dynamic environment, we encourage you to apply for this exciting opportunity as a Night Porter
Job Type: Part-time
Pay: £12.00-£12.21 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Sick pay
Work Location: In person