IT Service Assurance Manager
We're looking for an IT Service Assurance Manager to join our Technology team. This is a key operational leadership role responsible for driving service quality, continuity, transition of service and continuous improvement across IT Service Operations.
Location: Hybrid working from our Bradford office
Job Type: Permanent | full-time, 37.5 hours per week
Salary: £60,000
Responsibilities
* Lead quality measures, service improvement and reporting across Major Incident and Problem Management practices
* Drive service level performance, reporting and continuous improvement activities
* Play a key role in the development and assurance of Service Transition and Service Continuity practices
* Lead and develop a small Service Operations Analysts team
* Work closely with technical teams, suppliers and business stakeholders to improve service quality and resilience
* Provide clear operational reporting and service insights to senior stakeholders
Qualifications
* Experience leading IT service operations and delivery teams within a large organisation
* Experience within IT Service Management functions
* Strong understanding of Incident, Problem, Transition/Acceptance and Continuity practices
* Detailed knowledge of ITIL-aligned service management frameworks
* Experience working with ITSM/ESM platforms such as ServiceNow
* Excellent communication, stakeholder management and problem‑solving skills
* A good team leader with a solid track record of coaching and development of others
Desirable
* ITIL certifications (V3 & V4 Standards)
* Detailed experience across Service Transition and Operational Acceptance/Readiness processes
* Experience of working into and across organisational risk governance, BIA, Business Continuity practices
* Working knowledge of Business change practices, change delivery and project governance
* Leadership or management qualifications
Anchor is proud to be an equal‑opportunity employer.
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