Responsibilities
- Oversee the end-to-end quote to contract process within the Quote-to-Cash (QtC) function, ensuring high levels of customer satisfaction.
- Identify & implement process improvements to enhance quote, contract and tender efficiency and effectiveness through automation / digitization.
- Define and manage QtC process dependencies, risks, and controls associated with the separation, including system interactions, data handoffs, and interim operating models.
- Lead the implementation of any new system capabilities from a QtC perspective, including definition of business requirements, coordination of UAT, validation of end-to-end process impacts, and sign‑off of readiness for deployment.
- Proactively identify root causes of recurring issues and implement sustainable corrective actions to address them at source.
- Collaborate with internal collaborators such as BPT, sales, finance, and legal to ensure seamless execution of quoting and contracting processes.
- Monitor Key Performance Indicators (KPIs) related to quote and contract performance, such as cycle times and error rates, and customer satisfaction scores.
- Serve as the primary point of contact for contract & quoting process related issues and inquiries within the QtC function.
- Define, implement and continuously refine quoting & contracting policies and procedures to enhance service quality and efficiency.
- Stay updated of industry standard methodologies and emerging trends, translating them into actionable enhancements within the QtC customer service model.
Qualifications
- Bachelor's degree in business administration, finance, marketing, or a related field is required. A master’s degree or relevant professional certifications (e.g., CFA, PMP) are highly desirable.
- 5‑7 years of experience in contracts and pricing, or a related field, with a focus on continuous improvement and execution. Proven track record of managing and optimizing quoting and contracting processes in a global or large-scale organization.
- Proven leadership and people management experience in a matrixed environment, with responsibility for indirect teams.
- Proven Lean Management skills with Lean Six Sigma certification a definite asset. Proficiency in project management methodologies and tools. Strong familiarity with ERP systems (e.g., LOTS, S4 Hana, JDE) and other contract and pricing tools and technologies (SFDC, Conga, OCPQ).
- Professional English.
Salary Range
€78,600.00 - €125,775.00 per year
Equal Opportunity Employer
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
