Job Title: Merchant Sales Specialist
Location: Cranberry Drive, Denton, Manchester, M34 3UL
Employment Type: Permanent Full Time 40 Hours a Week, Monday- Friday 8:30-17:00
Salary: Competitive
General Description:
The role of the merchant sales specialist is to be a point of contact for our Merchant branches who require pricing for full kitchen quotes and orders. To help build customer relations and provide outstanding customer service.
Key Tasks:
* Establish professional and responsive relationships with customers to ensure total customer satisfaction while maintaining business standards and meeting all business objectives
* Identify business opportunities and process improvements
* To maintain and develop relationships with existing merchants
* Convert kitchen plans in to quotes and orders on the Access system
* Convert quotes and orders onto correct transport routes and status
* Create Accurate drill and rigid specifications for each quotation
* Manage backorders and stock reallocation process
* Cross checking of orders for other team members
* Always ensure that customer requirements are met, and deadlines adhered to
* Review daily and weekly KPIs with the key account specialist support team and Channel manager
* Meet and where possible exceed department KPIs
* Liaising with Merchant branches and internal departments
* Provide cover for other members of the Merchant channel team
* Chase quotes weekly with a view to converting to an order
* Support the service team with service queries relating to sales orders
* Support the internal teams with technical product knowledge
Candidate Specification:
* Understanding and experience of design is essential
* Logical, methodical, systematic approach with an obsession for detail
* Ability to work under pressure while remaining focused on key priorities
* A good team-player
* Good can-do attitude, must be of a positive and personal nature
* Self-motivated with the ability to work on your own initiative and proactively self-manage your own tasks
* Must be adaptable to workplace and customer cultures
* Flexible with a positive approach to new tasks and special projects and you will be a collaborative team player with outstanding customer focus and the drive and desire to provide a world class service.
* High energy team player with a sense of urgency to meet internal and external customer expectations.
* Highly motivated to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers.
* Experience in delivering excellent customer service
* Understanding and experience of basic spatial design is essential
* Possess excellent communication skills
* Ability to work well under pressure
Experience:
Essential
* Experience in processing quotes and Sales
* Educated to GCSE standard
* Good PC Skills
Advantageous
- Experience in the KBB industry
- Product knowledge relating to component and complete kitchens
- CAD or similar kitchen design programme ability
- Experience in breaking down kitchen CAD plans into component and complete form
Benefits of working for TKC:
We recognise that conflicting priorities between work and personal life can affect employee productivity and stress levels and impact upon work performance.
We are committed to providing an environment that is supportive of work life balance through benefits and health and wellbeing initiatives. Resources and opportunities are provided to encourage and support the improved health and wellbeing of its employees. We do this through the following benefits:
* Competitive salary
* Clean modern, spacious and well-appointed offices
* Fresh Fruit provided to support healthy eating
* Communal staff break area
* Staff discount available on business products
* Social events
* Wellness plan
* 24 days annual leave plus standard bank holidays
* Extra day annual leave from your 5th and 10th year
* Staff saving scheme
* Long service bonuses
* Relaxed dress code
* Subsided gym membership
* Cycle to work scheme
* Reduced cost Costco membership
* Death-in-service
* Flu-jab (once per year)