Overview
* Location: Buckhurst Hill, Essex
* Job Type: Full-time
* Shift Pattern: Monday-Friday 7:30 - 17:00 & Every Other Saturday 8-1
* Salary Range: £28,500 - £31,500 per year DOE + Bonus and Commission Schemes
Join the team as a Trade Counter Operative and become a key player in delivering excellent customer service and support at a family-owned independent merchant. This role is perfect for someone who is enthusiastic, proactive, and customer-focused, ready to be the first point of contact for our customers at the trade counter.
Responsibilities
* Greet and serve customers at the trade counter in a friendly and professional manner.
* Provide customers with product information, technical advice, and quotations tailored to their needs.
* Process customer sales orders accurately and efficiently.
* Handle customer inquiries and resolve any issues or complaints promptly and effectively.
* Stay informed about the products we offer and any current promotions.
* Ensure the trade counter area is well-stocked, organised, and visually appealing.
* Assist in accurately picking and safely loading customer orders.
* Assist in unloading supplier deliveries and checking the accuracy of the delivery in terms of product, amount, and condition.
* Work with the warehouse and delivery teams to ensure timely fulfilment of customer orders.
* Uphold company health and safety standards within the branch.
Qualifications
* Experience in a retail or trade counter environment, preferably within plumbing, heating, DIY, or builders' merchant sectors.
* Strong customer service skills with the ability to build rapport with customers.
* Excellent communication and interpersonal skills.
* Knowledge of sanitaryware, plumbing, heating, and building products.
* A team player who takes pride in their work and is eager to grow into the next role.
* A proactive attitude and willingness to learn.
Benefits
* Competitive salary with bonus and commission schemes.
* Company pension.
* Company uniform provided.
* Training and development opportunities.
* Opportunities for career progression and professional development.
* A supportive and friendly working environment.
* Employee discounts on products.
To apply for the Trade Counter Operative position, please submit your CV.
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