Overall aim of the role:
We are looking for a someone who is enthusiastic about delivering outstanding customer service in a new dual role as a Floatation Therapist and Sales Assistant at Nirvana Spa.
As a Floatation Therapist you will introduce customers to the unique experience of the Celestial Floatation pool, Hydro Massage Beds and Mud Rasul, ensuring our customers get the most out of their treatment. You will also carry out daily operational procedures including pool safety, pool monitoring and pool water quality testing.
As a Nirvana Spa Sales Assistant, you will be passionate about our customers, our team, and our products. Selling the full product assortment within the Nirvana Spa shop with items ranging from souvenirs, clothing, skincare products and more.
We are looking for someone who has a flexible approach to hours which includes working every other weekend on a 4-week rolling rota.
(We reserve the right to close this vacancy early if suitable candidates are found)
What you’ll do:
Key responsibilities for each part of this role will include:
Floatation Therapist:
* Promote Floatation Treatments to ensure that bookings levels are maximised by engaging with customers and informing them of the day’s availability. You will liaise with the front of house teams who will support you in increasing your daily bookings.
* Engage with customers to provide authentic and personalised customer service.
* Commit to the department customer journey practices and client care, to ensure consistency on each client visit.
* Achieve individual monthly product sales targets within the floatation department by recommending products following each treatment.
* Be punctual to ensure that treatments start at the correct time.
* Be comfortable working in temperatures of up to 35 degrees.
* Attend all team meetings and necessary training courses mainly National Rescue Award for Swimming Teachers and Coaches (NRASTC).
* Maintain levels of cleanliness through the day including morning deep cleans.
* To carry out regular pool testing to ensure the highest standard of pool hygiene is maintained, reporting any anomalies that fall outside our pre-set parameters.
* To captively monitor pool usage to ensure customer comfort and safety and react calmly and promptly to any emergency.
Sales Assistant:
* You will be responsible for delivering outstanding service when processing sales, offering advice and recommendations based on customers’ needs.
* Keep the sales floor well stocked with beautifully presented products, carrying out operational tasks such as unpacking deliveries when required.
* Provide a great shopping environment for our customers ensuring our stores are clean, tidy, and presentable.
* Deliver a great shopping experience for customers, putting customers before task every time.
Who you’ll be:
The successful applicant will be able to demonstrate:
* Warm and friendly with good communication skills to build rapport with customers and team.
* Team player who is organised, efficient and productive.
* Responsible, dependable, hard-working, and honest.
* Flexible, co-operative, and open with a positive can-do attitude.
* Able to complete the National Rescue Award for Swim Teachers and Coaches.
* Have high levels of attention to detail, ensuring that all safety policies are maintained.
* Confident at holding group inductions and speaking to groups of customers.
What we’ll offer you:
We offer an attractive benefits package which includes:
* Commission and product incentive schemes
* Product house training
* Life Assurance (4 X Annual Salary)
* Medical Cash plan *
* Contributory Company Pension Scheme
* Membership to Nirvana Spa & Pulse 8
* Discounts on selected products
* Annual Flu Vaccine
* Company sick pay *
* Free on-site parking
* 30-minute paid lunch break (when working 8-hour shift)
* Company uniform provided
(* upon successful completion of probationary period)
Equal Opportunities
Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.
We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.