Wincanton Burton Upon Trent, England, United Kingdom
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Wincanton Burton Upon Trent, England, United Kingdom
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Job Description
With continued success and business growth, Wincanton has an opportunity for a Store-to-Home Clerk to join our team at Branston.
Salary: £25,061.40
Shift: 5 over 7 days, between 7am to 9pm.
How will you contribute?
* Work as part of a team, sharing experience and knowledge to provide high-level customer service.
* Answer all incoming calls promptly and in line with SLA criteria.
* Manage customer incident calls/emails through to resolution.
* Chase information from third-party networks.
* Maintain specific spreadsheets accurately as required.
* Ensure all paperwork is received and delivered as per KPI/SLA standards.
* Demonstrate empathy with customers when required.
* Adhere to all procedures and report incidents of non-compliance.
What will you bring?
* Previous customer service experience or NVQ Level 3 in Customer Service.
* Motivated with clear communication skills, both verbal and written.
* Ability to work in a busy environment.
* Team player attitude.
* Well-organized, detail-oriented, with ownership of tasks.
* Educated to GCSE level or equivalent.
* Proficient in IT, with knowledge of Microsoft Office applications.
Our Culture & Benefits
We offer a friendly, safety-first working environment, competitive pay, pension scheme, holidays, cycle-to-work scheme, online discounts, onsite parking, and more. We value career development, training, and multi-skilling in a dynamic environment.
Our values: Thoughtful, Aiming High, Prepared.
Our Commitment
We are committed to equality and inclusion, providing an environment where all colleagues feel supported and valued. We welcome your application.
Job Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Transportation, Logistics, Supply Chain, Storage
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