Join us as a Customer Experience Strategy Manager at Barclays, where you'll be primarily responsible for ensuring customer needs, expectations and outcomes are understood, prioritised and acted on across BUK.
To drive the successful implementation and commercial realization of the bank's strategic goals, ensuring alignment with market trends and delivering sustained financial performance. Understanding and interpretation of the bank's overall strategic objectives and translate them into concrete action plans for specific business units and functions.
Key Responsibilities
* Development of detailed implementation roadmaps, outlining key initiatives, timelines, resource allocation, and performance metrics.
* Development and implementation of robust commercial models for new initiatives and ventures, ensuring financial viability and profitability.
* Identification and analysis of potential risks and opportunities, providing insights and recommendations for strategic decision-making.
* Development and implementation of effective change management strategies to facilitate the adoption of new initiatives and processes.
Assistant Vice President Expectations
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
Leadership Responsibilities
People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
Requirements
* Great analytical and problem-solving skills.
* Experience designing and delivering cultural change programmes or customer closeness initiatives.
* Great communication and stakeholder management skills.
* Proactive in identifying opportunities for improvement and implementing solutions.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
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