We have a fantastic, new opportunity for an experienced Ticketing Executive to join a leading Tour Operator.
Working within our client's Reservations Service Team, the successful candidate will be responsible for ensuring that tickets are issued accurately and on a timely basis and actioning schedule changes quickly and efficiently.
Ticketing and GDS experience is essential for the role and in return, our client can offer a highly competitive salary up to £30k plus bonus and excellent travel industry benefits.
For more information, please see our website for further details, or apply online.
Role of Ticketing Executive:
* Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues,
* Ensure that all Q’s are checked at the end of the day to ensure that all tickets have been issued.
* Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
* Assist with the BSP Ticket Audit
* Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes.
* Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
* Assist with airline refund and ensure they are processed within set guidelines.
* Investigate any ADM’s received and ensure that if required they are disputed with the airlines.
* Ensure that E-tracker refunds are kept up to date and processed from the reports
* Complete rebooking of flights, hotels and transfers when needed.
* Out of hours support when required on a Rota basis or to cover sickness.
Skills required for the role:
* Minimum 2 years in airline reservations/ticketing role using a GDS
* Exceptional customer service skills
* Great attention to detail and accuracy
* Ability to remain calm working in a highly pressurised environment
* Ability to organise, prioritise and manage own workload to tight deadlines
If you’re interested in learning more about this Ticketing Executive role, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available.
Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.