Overview
We are seeking a Team Leader to take charge of a dynamic, high-performing team of claims professionals. You’ll be the go-to expert for claims processes, guiding and supporting your colleagues while ensuring client expectations are consistently met. This role is about more than supervision—it’s about inspiring others, driving professional development, and setting the standard for excellence in claims management. How you'll make an impact Lead and supervise your team to ensure Service Level Agreements are achieved. Approve claims settlements within your financial authority. Ensure staff are fully trained on Service Instructions and Policy Wordings. Build strong client relationships, attending review meetings when required. Deliver training and support team development in line with Gallagher Bassett’s Learning & Development Prospectus. Complete appraisals on time and respond promptly to complaints. Oversee diary procedures to maintain accurate reserves and a 1:1 closing ratio. Manage solicitors in litigated cases to uphold litigation standards. Support the Head of Operations with office administration for smooth daily operations. About You Proven experience as a Team Leader. Technical motor claims expertise. Ability to foster a positive work environment, inspire others, and develop talent. Eligible to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…