Joining our friendly and hardworking family as a Customer Service/Sales Expert, you'll be on the front line dealing with our customers who come into your branch; playing a vital role in our continued success, providing first-class service, and ensuring the safety of colleagues and customers at all times.
What will I be doing?
No two days are the same in TP branch life, but here are some key responsibilities:
* Delivering the highest standards of customer service by being helpful and friendly, building relationships with customers, often on a first-name basis.
* Handling customer requests, providing product information, preparing quotes, and assisting customers with their purchases to enhance sales.
* Ensuring the safe and correct movement of products within the branch.
* Adhering to all safety policies and procedures to maintain high safety standards.
What experience do you need?
This is a key customer-facing role requiring excellent customer service skills, relationship-building abilities, and teamwork. Experience managing large customer accounts is beneficial, but we are happy to train the right candidate.
Does this sound like you?
We hope you can say 'Yes' to the following characteristics, which are part of our DNA:
* Highly adaptable, resilient, and tenacious with high energy and drive.
* Thrives in a dynamic, fast-paced environment.
* Friendly, outgoing, and comfortable communicating face-to-face with customers to build strong relationships.
As a Customer Service/Sales Expert at TP, you'll have opportunities for career development through our TP development scheme, supported by personalized development plans aligned with our values.
You will receive competitive pay and benefits, including an annual bonus, contributory pension, private healthcare, life assurance, sharesave scheme, and discounts across the Travis Perkins Group and leading retailers. Our working hours promote a healthy work-life balance, allowing most colleagues to enjoy weekends and bank holidays off.
Despite our size, we maintain the values of a family-run business with the ambition of a forward-thinking company. We are proud to be recognized as one of the UK's Top Employers annually since 2010, offering extensive career opportunities across our five leading businesses, operating from over 1,400 outlets with more than 20,000 colleagues.
We are committed to becoming a truly inclusive employer, ensuring everyone feels safe, welcome, and confident to be their authentic selves. Be you, it makes us, us.
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