Level 2 Network Support Engineer | Manchester | Hybrid | £35K
A fast-growing fibre network provider is looking for a Level 2 Network Support Engineer to join their expanding NOC team. Working primarily with Wholesale Partners, you'll be delivering end-to-end managed solutions across Managed LANs, WiFi, and WLAN environments.
They're building out a genuinely strong network team and need someone with a solid MSP background, hands-on managed services experience, and a real passion for delivering outstanding service in a fast-paced environment.
If you're ready to own complex escalations, mentor junior engineers, and go deep on managed LAN, managed WiFi, and firewall environments, this is the kind of role that takes your career to the next level.
What's in It for You?
Salary of £35K
Hybrid working, 3 days in Manchester city centre office
25 days annual leave + bank holidays, with the option to more
Private healthcare, for you and your family
Contributory pension with life assurance
Birthday off, moving day off, wedding bonus + day off
Gift day at Christmas
Paid wellbeing day, to spend however makes you happy
Free monthly breakfasts and team socials
Join a business at the cutting edge of full-fibre infrastructure during a period of rapid national expansion
Key Skills & Experience
Experience in a network support role, ideally within an MSP environment
Demonstrable experience delivering Managed WiFi and Managed Firewall solutions
Strong background in Managed LAN environments, including VLANs, switching and routing
Solid fundamentals across TCP/IP, DNS, DHCP, routing and switching
Hands-on firewall administration, preferably with Fortinet products (policy creation, VPN config, IPS management)
Proficiency with network monitoring and diagnostic tools
Ability to read and interpret network diagrams and documentation
Strong communication skills, equally comfortable with Wholesale Partners, technical teams, and non-technical customers
Nice to Have:
CCNA, FCA, JNCIA-MistAI or CWNA certified, or equivalent
Experience with Juniper, Ruckus, Fortinet or Cisco kit
Understanding of WAN and connectivity technologies including DIA, Ethernet WAN, SD-WAN, MPLS and VPNs
Degree in computer networking, engineering or a related field
The Role: You'll be the go-to for complex escalations, handling 2nd line support across Managed LAN, WLAN and firewall environments and making sure everything lands within SLA. Working closely with Wholesale Partners, you'll be central to delivering end-to-end managed solutions that keep customers connected and supported.
Day to day that means diagnosing and resolving switching, routing, RF and firewall issues, maintaining VPN configurations, and enforcing security policies, all documented properly in the ticketing system and knowledge base. Alongside the reactive work, you'll be running regular health checks and audits across the managed service estate to keep availability high and standards tight. When outages happen, you'll be producing RFO reports, coordinating with suppliers, and keeping customers informed throughout.
If you're technically strong, MSP-experienced, and ready to take ownership in a business genuinely investing in its network and its people, APPLY NOW or email your CV to
*Please note: this role cannot offer sponsorship and is not suitable for graduate or short-term visa holders*
Level 2 Network Support Engineer | Manchester | Hybrid | £35K
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