Project Coordinator
Location: Redditch B97
Salary: £24,500 - £30,000/annum - Company Pension
Department: Projects
Responsible to: Service Delivery Manager
Working Hours: Monday to Friday 08.30 to 17.00 with 30 mins lunch and 2 x 15 min breaks.
This is a client-facing role responsible for the effective delivery of project co-ordination and administrative support across customer accounts. The position plays a key part in ensuring projects are organised, accurately documented, and delivered in line with agreed timelines, service levels, and client expectations. The successful candidate will act as a central point of contact between internal teams and external clients, maintaining clear communication and proactively supporting the smooth progression of each project as it evolves.
Key responsibilities include managing project documentation, coordinating schedules and meetings, tracking progress against milestones, updating internal systems, preparing reports, and ensuring all relevant stakeholders are kept informed. The role requires strong organisational skills, attention to detail, and the ability to prioritise tasks effectively within a fast-paced environment.
The Administrator will also support issue resolution, escalate concerns where necessary, and contribute to continuous improvement of processes to enhance client satisfaction and operational efficiency. Maintaining professionalism, confidentiality, and a customer-focused approach at all times is essential
Prime Role
Single point of contact for day to day request activities/queries
Stock Management
Monthly Billing
Change management process
Attend Governance meetings/conference calls
Manage/Maintain service risks and issues
Attend and produce reports for the service review meetings (on or offsite).
Ensuring cost effective delivery of service
Planning, coordinating and monitoring the receipt and dispatch of goods
Producing regular progress reports and statistics on a daily, weekly and monthly basis
Responding to and dealing with customer communication by email and telephone in a timely manner
Forming / developing good relationships with work colleagues
Adhere, at all times, to company policies and procedures
Maintaining computerised admin (often in spreadsheet form)
Database record management and updates
Must be prepared to work a certain amount of overtime when required to do so
Skills and Attributes
Mature and logic approach to problems
Proficient in the use of MS Outlook and MS Office (predominantly MS Excel)
Customer facing skills
Have a "Can Do" attitude
Must be prepared to work a certain amount of overtime when required to do so
Must be capable of working on his / her own initiative
Must be presentable and professional at all times
Must be able to relate and communicate
The ability to work under pressure and meet deadlines
Ability to plan and think ahead
Excellent verbal and written communication skills
Have a clear understanding of the company's policies and vision, and how the Projects Team contributes to these.
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