Customer Service Advisor
Reference: MAY20259513
Expiry date: 13:29, Tue, 17th Jun 2025
Location: Chatham Walderslade
Benefits: A superb range of exclusive, employee-only benefits and discounts
Salary: £32,000 per annum, plus bonus
Location: FMG Repair Services, Chatham Walderslade
This is an exciting opportunity for a Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Chatham Walderslade.
As part of a team of specialist Customer Service Advisors, you are the face of our Bodyshops. You will be responsible for booking customer cars in for repair/attention, preparing job cards, and providing vehicle progress reports to customers. You will also arrange and allocate courtesy cars and handle financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on insurance policies.
As the first point of contact, you will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience.
About You
We are looking for someone with a passion for customer service, a professional appearance, and a customer-focused mindset. You should be team-oriented, IT literate, and able to problem-solve and escalate issues when necessary. Experience in a fast-paced customer-facing role within the automotive industry (dealership, accident repair, service, or sales) is essential. A full UK driving license is also required.
Why choose FMG RS?
We offer a competitive basic salary and a range of benefits, including:
* Bonus schemes
* Life assurance
* Well-being services (Health Cash Plan, Dental, Travel Insurance)
* Discounted gym memberships
* Vehicle-leasing schemes
* Pension and share schemes
* Benefits App with retailer discounts and cashback deals
We are part of Redde Northgate, one of the UK’s largest automotive PLCs, offering long-term security and opportunities for growth and development. We invest in our people and are committed to innovation, including EV capabilities and training. Recently, we launched Wagestream, a financial wellbeing app providing flexible pay options and discounts.
Join the FMG RS family
We believe our people are our greatest asset. If you’re ready to join a dynamic team, apply now!
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