Collections Advisor
Salary: Up to £26,500
Widnes
Monday to Friday (37.5 hours per week)
Permanent ContractMy client in Widnes are looking for a Collections Advisor to join them on a permanent basis. As a Collections Advisor you will be responsible for managing your own caseload of customers in default. This is an exceptional opportunity to join an exciting company who offers great career development with an attractive package.
The Collections Advisor will be responsible for:
Make and receive calls to customers in default
Contact customers by email and letter regarding payment
Deal effectively with disputes in accordance with FCA rules
Deal with hardship and vulnerable customers in accordance with FCA rules
Negotiate payment plans and settlement agreements in line with client specific guidelinesEssential Requirements are:
Previous experience working within a credit control or collections role
Good communication skills
Relationship building skills
Ability to be empathetic
Attention to detail
Risk Management
Exceptional customer service skillsIf you feel you have the necessary experience for this role then please apply without delay.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age