Clinical Operations Lead Nurse
Optegra has an exciting new opportunity for a Clinical Operations Lead Nurse to join our amazing and dedicated contact centre team in Manchester. This is a great opportunity to join a forward-thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs. Please note the role is hybrid 4 days in the offfice and 1 day working from home, and 4 weeks of induction/training will be conducted at the Office.
Company Overview
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits
We are rated as a ‘great place to work’ and here are some of our amazing benefits:
– Generous salary which is reviewed annually, This role pays up to £46,575 dependent on experience
– Generous matched pension contributions
– 33 days annual leave inclusive of bank holidays
– Flexible working and SMART working schemes – because we believe in work life balance
– Funded training and development – because we believe in our people
– Celebrating your anniversaries – because we value loyalty and commitment
– Annual STAR awards
– Blue Light Card (amazing discounts online and on the high street)
– Free laser eye treatment for you and 20% discount for friends and family
– Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
– Enhanced maternity and paternity leave
– Cycle to work scheme and season ticket loan
The Role
Lead and be responsible for the delivery of our clinical NHS Patient services team, ensuring effective delivery of virtual pre-operative consultations to assess the suitability of prospective patients for treatment. Lead and be responsible for the provision of excellent customer service to patients, providing clinical advice and guidance at all stages of the patient journey.
What You’ll Need
The ideal candidate will have:
- Nursing degree and registration with the NMC
- Minimum three years post qualification nursing experience
- Previous experience in Ophthalmology, Theatre, General Surgery or Outpatients
- Experience of leading and managing a team
- Commercial awarness with passion for delivering high standards of customer service and clinical care
- Excellent communication skills and a passion for Vision Correction
- Ability to lead and motivate a remote team to deliver great results
- Experience of using patient administration systems and electronic medical record systems
- Excellent attention to detail
- Strong IT skills, able to use all Microsoft Office applications and other
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.