Fantastic opportunity to lead enterprise-client success across EMEA by driving expansion, adoption and advocacy for a next-generation commerce platform.
The Company:
* $100m in funding by top VCs
* A global innovator in live video commerce and customer engagement
* Enterprise clients, including ASOS, Victoria Beckham and Stella McCartney
* Values-driven culture where ownership, collaboration, and smart growth matter.
* International office - London / NY / Paris
The Role:
* You will act as a strategic partner to top EMEA enterprise clients, driving value, retention and growth through expert advisory and operational excellence.
* Build and nurture senior-level relationships across client organisations, aligning product usage to their business goals.
* Develop and execute success plans, deliver business reviews, monitor account health and proactively surface expansion opportunities.
Desired Skills and Experience:
* Enterprise Customer Success experience in SaaS or eCommerce environments.
* Demonstrated ability to engage senior stakeholders, present (e.g., QBRs), and drive impact.
* Excellent communication and collaboration skills;
* Comfortable working in fast-paced, high-growth settings.