Role description: (Please include a brief outline of the impact this role will have, including overview of customer industry and projects, access to cutting-edge technology etc.) We are looking for MS TEAMS SME with skills in PowerShell Scripting/MS Graph knowledge and understanding.
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests
Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors
Root cause analysis and service improvement solutions.
Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics.
Knowledge of App Centric Mgmt. for Teams
Knowledge of API Registrations for Teams Apps both Delegated and Application levels.
Able to accurately test new features to an enterprise comfortability level to raise a Change.
Key responsibilities:
1. Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
2. Understanding of Teams Licensing and Communication Credits
3. Troubleshoot and configure Teams, Channels, Private Channels and its members.
4. Retention Policies, E-911 understanding, Device focused troubleshooting
5. Configuring Messaging Policies, Meeting Policies, Delegations and Calendar
6. Knowledg...