Resident Liaison Officer - Harlow District Council
Harlow District Council
Temporary, Full Time
£200.00 per day umbrella
Location: Harlow
Closing Date: 20th March 2026
Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a 3-4 days per week. You must be able to drive and have access to a car.
Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively.
Job Purpose:
The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects.
The Role:
: Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints.
: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines.
: Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption.
: Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams.
: Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project.
The experience you will bring:
: Excellent verbal and written communication skills to effectively interact with residents and project teams.
: Ability to build trust and maintain positive relationships with diverse individuals.
: Strong organizational abilities to manage multiple tasks and maintain accurate records.
: Previous experience in a customer service or resident liaison role is often preferred.
: Ability to address and resolve resident issues proactively.