Job Description
Tenant Liaison Officer (TLO) / Customer Relationship Manager (CRM)\nLocation: Liverpool\nSalary: £26,000 – £30,000 per year\nContract: Permanent (or freelance)\nReady to Make a Real Impact in Local Communities?\nWe are an established and fast‑growing construction and facilities management organisation delivering high‑quality refurbishment, maintenance, and improvement works across the North West. As we expand our footprint, we’re strengthening our customer‑facing teams to ensure residents receive exceptional support throughout all project stages.\nIf you are empathetic, organised, and genuinely passionate about helping people, this is your opportunity to shine in a role where your communication skills make a meaningful difference every day.\nThe Role\nAs a Tenant Liaison Officer (TLO) also known as as a Customer Relationship Manager (CRM), you will be the primary point of contact between residents, site teams, and project managers. Your role ensures that tenants feel informed, supported, and reassured before, during, and after improvement works.\nYou will play a crucial part in building trust, resolving issues, supporting vulnerable residents, and helping deliver a smooth, positive experience for every household involved.\nKey Responsibilities\n * Act as a friendly, responsive first point of contact for residents throughout planned works, maintenance, and refurbishment projects.\n...