Overview
Bodyshop Administrator / Automotive Customer Service Advisor – Northampton
£28,000 - £32,000 + Bonus
Large Vehicle repair centre – Permanent Position, Monday to Friday - No Weekends
Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday.
A great opportunity has just become available at a large, well-established accident repair centre in Northampton.
If youre passionate about working within the automotive industry, enjoy delivering exceptional customer service, and want to join a company that truly values hard work with real opportunities for progression, this could be the perfect role for you.
Responsibilities
* As a Bodyshop Customer Service Advisor / Administrator, youll play a key role as the first point of contact for customers - ensuring they receive a first-class experience from start to finish.
* Handle calls from customers who have their vehicle booked in for repair with the centre
* Deal with customers coming into site and ensure their needs are identified and met
* Deal with all administration regarding all customer claims and documentation
* Ensure customer awareness of all products and services available
* Approach all customers and assist with requests, including requests regarding vehicle repairs
* Prepare job packs
* Update Autoflow bodyshop management system as required
* Handle dissatisfied customers calmly and ensure all customer complaints are brought to the attention of the Bodyshop Manager
* Initiate job documentation and maintain customer records and follow-up systems
Experience Required
* Automotive Customer Service Advisor / Bodyshop Administrator experience is preferred
* You must have an excellent customer focused service background, ideally within the automotive sector
* Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
* You will have an excellent telephone manner and go above and beyond for all customers
* Use of Autoflow or similar would be an advantage
If you would like to be considered for the Bodyshop Administrator / Automotive Customer Service Advisor position then please send your CV to Rochelle at Clear Automotive or call on (phone number removed)
J-18808-Ljbffr