We are currently working alongside a specialist tailor-made travel company who seeking a highly organised and detail-oriented Travel Operations Coordinator to join their Client Experience team. The role would suit somebody who enjoys travel, thrives in a fast-paced environment, and will take pride in ensuring exceptional client experiences through accurate administration and strong organisational skills.
The Client Experience team ensures that tailor-made holidays designed and sold by the company’s sales team are delivered exactly as promised to clients. You will support the delivery process from booking confirmation through to final travel documentation.
With a strong reputation for creating personalised travel experiences for clients worldwide. They are known for their collaborative culture, high service standards and passion for delivering exceptional travel experiences.
With top-notch Trustpilot reviews, our client pride themselves on the service they offer and are looking for somebody to home in on this to contribute to the overall growth of the business.
The team work remotely but ensure they stay connected through monthly in-person connection days, team chats and shared successes to ensure a strong team bond remains throughout. With a low turnover of staff, these opportunities are rare, therefore, if you are interested send your CV ASAP to avoid missing out!
Responsibilities will include but will not be limited to:
-Manage booking confirmations by ensuring supplier confirmations are received and preparing client documentation.
-Assist with sourcing, booking, and administering flights, including amendments and schedule changes.
-Monitor and process client balance payments, sending reminders and preparing final invoices.
Prepare and check final travel documents to ensure all booking details are accurate before sending to clients.
-Support inbox management for the sales team during absences, responding to client and supplier queries.
-Provide occasional phone support when required.
-Assist with post-booking client administration, including documentation requests, payment links, and booking amendments.
- Support business projects and ad-hoc tasks as required.
Salary: £25,000 - £30,000 + quarterly bonus scheme (OTE £30,000 - £35,000) + benefits including 20 days holiday + bank holidays (rising by one day per year, up to 25 days), your birthday off, self-investment fund, 5 volunteering leave days each year, familiarisation trips (the fun kind), free access to GP and counselling services, and company pension scheme
Hours: Full time, remote working (with monthly connection days in the Cheltenham office)